Privacy notice

Privacy, plainly.

What we collect, why we need it, who receives it, and the choices you have.

The short version

DGRB Firesafety and Consumer Goods Trading uses personal information to answer enquiries, prepare quotations, deliver agreed work, keep business records, and understand whether our website and advertising are working.

We collect only information that is relevant to those purposes. We do not sell personal information, and we do not use project details for unrelated advertising.

Form submissions go to DGRB’s sales and contact addresses. We keep limited server records for delivery, security and audit. Accepted projects are also governed by their project documents and applicable law.

Who controls your information

DGRB Firesafety and Consumer Goods Trading is the personal information controller for information covered by this notice.

Information we collect

The information depends on how you contact us and what you ask us to do.

  • Contact detailsName, position, organization, phone number, email address, and preferred contact method.
  • Project detailsLocation, property or project type, equipment, quantities, system requirements, timelines, site conditions, and notes.
  • Files and messagesPlans, specifications, photos, documents, attachments, emails, call notes, and messages you choose to send.
  • Website and campaign dataIP address, browser and device information, pages visited, referral source, campaign parameters, and advertising identifiers such as GCLID, GBRAID, or WBRAID when available.

Please do not send personal information that is not needed for your enquiry. If a plan or document contains details about other people, make sure you are permitted to share it.

How and why we use it

We process personal information only for a declared and legitimate business purpose, using a lawful basis available under the Data Privacy Act of 2012.

Respond and quote

Review requirements, contact you, arrange a site visit, confirm availability, and prepare or follow up a quotation.

Deliver the work

Coordinate supply, delivery, inspection, installation, testing, documentation, billing, and after-sales support.

Run the business

Maintain project, accounting, safety, quality, security, and dispute records, and comply with legal or regulatory duties.

Measure performance

Understand website use, attribute enquiries to campaigns, prevent spam or misuse, and improve our pages and advertising.

We rely on your request, a contract, legal duties, legitimate business interests or consent, depending on the activity. You may withdraw consent at any time; earlier lawful processing remains valid.

Cookies and measurement

On our production website, we use Google Analytics 4 and Google Ads conversion measurement. These tools can use cookies or similar identifiers to record visits, page interactions, campaign sources, and confirmed enquiry conversions. For confirmed advertising enquiries, contact details such as email address and phone number may be normalized, securely hashed, and shared with Google together with available advertising identifiers so the enquiry can be attributed correctly and duplicate conversions can be prevented. Google may process this information under its own privacy policy.

After a successful enquiry, we also set a short-lived first-party confirmation cookie. It helps us confirm the conversion once and expires after about 30 minutes. It is not used to build a customer profile.

You can restrict or delete cookies through your browser and manage Google advertising choices through Google’s settings. Blocking measurement cookies will not stop you from viewing the site or submitting an enquiry.

Who may receive information

Access is limited to people and organizations that need the information for the purposes described above. This can include DGRB personnel, installers or delivery partners involved in the requested work, website and hosting providers, email providers, security and measurement providers, professional advisers, and government authorities when disclosure is legally required.

Some service providers may process information outside the Philippines. Where this occurs, we remain responsible for using appropriate contractual and security safeguards and for requiring providers to handle the information only for authorized purposes.

We do not sell personal information.

We also do not give enquiry lists to unrelated companies for their own marketing.

How long we keep it

We keep information only as long as needed for the purpose for which it was collected and for applicable legal, accounting, safety, warranty, and dispute requirements. There is no single retention period for every record.

Unsuccessful or inactive enquiriesKept only while a quotation or reasonable follow-up remains relevant, unless a longer period is needed for security or a legal claim.

Customers and completed projectsKept for the project relationship, after-sales support, warranty, accounting, compliance, and recordkeeping periods that apply.

Website measurementKept according to our configured measurement settings and the retention controls of the relevant service provider.

When information is no longer required, we delete it, securely dispose of it, or anonymize it so it can no longer identify a person. You may also request erasure or blocking, subject to lawful recordkeeping requirements.

How we protect it

We use reasonable organizational, physical, and technical safeguards designed to prevent unauthorized access, alteration, disclosure, loss, or misuse. The current website uses field and route validation, spam controls where enabled, rate limits, upload restrictions, security headers, and private server paths and file permissions for lead records.

No website, email, or storage system is completely risk-free. If we identify a personal data breach, we will assess it and notify affected people and the National Privacy Commission when required by Philippine law.

Your data privacy rights

Subject to the Data Privacy Act of 2012 and any lawful limitations, you may exercise the following rights:

Be informedKnow whether and how your personal information is processed.

AccessAsk for access to personal information we hold about you.

ObjectObject to processing in circumstances recognized by law.

CorrectRequest correction of inaccurate or incomplete information.

Erase or blockRequest deletion or blocking when the legal conditions are met.

PortabilityReceive qualifying information in an electronic format where applicable.

Claim damagesSeek compensation for damage caused by a privacy violation.

File a complaintRaise a complaint with us or with the National Privacy Commission.

To protect you, we may request reasonable proof of identity and details that help us locate the relevant records. You can also read the National Privacy Commission’s guide to data subject rights.

Questions, requests, and updates

Send privacy questions or requests to inquiry@dgrbfiresafety.com, or contact us by phone or Viber at 0917 316 4253. Please write “Privacy Request” in the email subject when possible.

We may update this notice when our services, website tools or legal duties change. The current revision date appears above.